Ultimate Team inaccessible on PS5 after disconnects – Case #236072687

Platform: PS5

Mode affected: Ultimate Team only

Issue:

After multiple match disconnects, Ultimate Team became completely inaccessible.

This issue has been ongoing for several days.

All other modes (Clubs, Kick-Off, etc.) work normally.

Troubleshooting completed:

- Squad deletion via Web App

- Empty squad creation

- Cache reset and power cycle

- All EA Help suggested workarounds

EA Help confirmed this is a known issue and is collecting similar cases.

Case number: 236072687

This appears to be an account-specific server-side lock.

Requesting backend investigation or Ultimate Team session reset.