Ultimate Team Pack Opening Bug – Account Stuck Due to Evolution Issue

I want to clearly explain my issue and everything that has happened so far.

For more than a week, I have been unable to open any packs in Ultimate Team. Every time I try to open a pack, the game tells me that I must complete an Evolution first. However, when I try to open the Evolution, the store closes or kicks me out, so I cannot complete the Evolution and I cannot open any packs.

Because of this bug, my account is stuck. I cannot access or open any packs at all.

During this time, I have already contacted EA Support multiple times. Each time I had to explain the issue again and provide screenshots, but instead of resolving the problem I keep being transferred to different agents.

This delay has already caused me losses. I missed opportunities to use players, open packs, and compete properly in matches.

What I need now is:

1. The issue to be escalated to the technical team who can actually fix it.

2. A clear timeline for when this will be resolved.

3. Consideration for compensation because this problem has affected my gameplay for more than a week.

Please connect me directly with the team responsible for fixing this issue so this case can finally be resolved.