Forum Discussion
EA_Aljo
Community Manager
2 days agoHi there. Thanks for reaching out. I'll try to help with your connection issues. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score.
- Dellemanden1231 day agoRising Newcomer
Sure thing! Here:
I have also attached a picture of my recent 10 matches. Most of them were disconnects, even the ones with high scores.- EA_Aljo1 day ago
Community Manager
Thanks. You've got a relatively high amount of packet loss and jitter. Enough to cause the disconnects you're facing. It would be good to contact your ISP to see if they can check your connection for any issues. You also may want to give the connection troubleshooting steps here a shot.