Forum Discussion

jengcat's avatar
jengcat
Newcomer
24 hours ago

Unable to connect to the EA servers for 2 weeks

It has been more than 2 weeks that I am unable to connect to the game on my PS5 consoles. I have checked all my connectivities, and re-downloaded my game like 5 times and still unable to connect. ...
connectivity
crashing
login issue
playstation
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
22 hours ago

Hey jengcat​ have you tried a different connection to see what happens?

Using your phone as a hotspot to test is a worth trying.

Darko

  • chi33091's avatar
    chi33091
    Newcomer
    21 hours ago

    I got the same problem and I can connect to the server by using my phone's hotspot. So what is the problem of that connection problem?

    I cannot use my hotspot to connect for the whole day.

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      19 hours ago

      If it works with your phone as a hotspot chi33091​ then it means the issue is with your network or ISP so you will need to troubleshoot it and speak with your ISP about it.

      Darko

      • hugo17655's avatar
        hugo17655
        Newcomer
        19 hours ago

        I have tried to use hotspot as well, and it works, however i did troubleshoot for so many times, there is no reply for me

  • jengcat's avatar
    jengcat
    Newcomer
    16 hours ago

    Hi EA_Darko​, 

    Yes I did, unfortunately it still does not work. I am located in Hong Kong and uses no VPN. Could you check on it please. Thanks!

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