Unable to connect ultimate team

Dear EA Support Team,

I am writing to report an ongoing issue preventing me from connecting to EA FC 26 Ultimate Team on my PlayStation 5. Although my internet connection is fully functional, Ultimate Team consistently fails to connect on my PS5. My Wi-Fi is stable and performs well, and I am able to access and play all other game modes without any issues—this problem appears to be isolated specifically to Ultimate Team on my PlayStation.

I have already attempted multiple troubleshooting steps, including restarting my console, deleting and re-downloading the game, and rebuilding the PS5 database, but none have resolved the issue.

To further narrow down the cause, I also logged into EA FC 26 on my Xbox using the same EA account, connected to the same Wi-Fi network, and Ultimate Team worked without any problems. This leads me to believe the issue may be related to my PlayStation platform or account configuration rather than my internet connection.

I kindly ask that you review my account to determine whether there are any flags, restrictions, or platform-specific issues that could be preventing access on PS5. For reference, I live in the United States, my PlayStation Network ID is upbeat-wax387, and my FIFA ID is fifabox25.

I would greatly appreciate your assistance in identifying and resolving this issue as soon as possible. Thank you for your time and support