URGENT: FC 26 FUT Disconnects, All Matches Count as Loss (PS5)
Dear EA Support Team,
I am writing to report a persistent and critical issue affecting my ability to play Ultimate Team (FUT) in EA Sports FC 26.
- Account Details:
- EA/Origin ID: [edit: email address removed]
- Platform: PlayStation 5
- Geographic Region: Egypt
- Detailed Description of the Issue:
The core issue is two-fold: limited access and in-game disconnection/loss counting.
- Access Difficulty: It takes me over two hours of repeated attempts to successfully log into the Ultimate Team mode.
- In-Game Disconnects: Once I finally manage to enter FUT, I am consistently disconnected after playing a maximum of one or two matches.
- Match Result Error: Crucially, all matches from which I am disconnected (regardless of whether I was winning or drawing) are registered as a Loss on my record.
- Problem Duration: This frustrating situation has been ongoing since the game's release.
- Comparison with Other Modes:
I would like to emphasize that the game's Seasons mode and other non-FUT online modes work perfectly with no connection issues, indicating the problem is specifically localized to my Ultimate Team access and connection stability.
- Troubleshooting Steps Already Taken:
I have already attempted the following standard troubleshooting steps, but the problem persists:
- Restarted the game and console multiple times.
- Verified my internet connection (stable connection confirmed).
- Cleared the console cache.
- Reinstalled the entire game ([Mention if you have done this, otherwise delete this line]).
This issue is preventing me from making any progress in FUT. I urgently request a technical investigation into my account and connection to the FUT servers.
Thank you for your prompt attention.
