Violations: Bans for “Balance Transfer” on PS5
I got an email saying my account has been permanently banned from accessing FC Online services.
The email said I participated in the coin distribution, but I actually didn't.
I just invest in the market using my own account coins. When SBC opens tradable TOTS tasks, I buy low-priced TOTS cards and sell them all today.
I don't know if it's because I bought cards from the same seller or because there was a large amount of gold flowing in and out of my account in a short period, but my account got banned. However, I didn't do anything against the rules.
My EA account has been over 10 years old, starting from 2014. Not just football, I play many games like Battlefield, Need for Speed, Plants vs Zombies, The Sims, and more. I started playing football from FIFA 18, and I have always been friendly, followed community rules, and never had any violations.
I really value my account, and I hope the EA team can thoroughly investigate this misunderstanding and lift the ban on my account.
Thanks!
Case #250829250
Hey shaojingke,
Unfortunately we can't help with bans here on the forums, and you'll need to reach out to our terms of service team. If you already have (which I'm guessing is true since you shared a case number), I can only recommend that you be patient until they get back to you. It can take up to a few days, depending on how busy they are at the moment. You'll get an email with the result of their investigation into your dispute.
