Community ManagerHey zejahisgay,
To clarify, appeals are reviewed by our Terms of Service team. While they may have templated messages for certain situations, the reviews are not automated.
You're definitely welcome to submit a new appeal as you've done in this case if you feel that outcome was incorrect, and a different member of the ToS team will take another look at the situation. Please keep an eye on your case history page here and they'll get back to you as soon as the investigation is complete. Thanks for hanging in there while they're having a look.
I genuinely feel so lost and distraught in this situation though because I would do anything I could to prove my innocence but there is no avenue for me to do so.
also thank you for letting me know about the templates. I just don't know why I am being accused of buying/selling coins when my total balance has stayed around the same. It really makes no sense and its super disheartening
