Community ManagerHey ahmedazeeem do you have a video of the pack only containing one item when it should have contained 10?
Would be great to be able to show our team if you did.
Darko
I do not have a video recording of the pack. It is not realistic or expected for players to record a video every time they purchase or open a pack.
I would also like to clarify that I am being honest about what happened. I am not trying to mislead anyone, and I find it concerning to feel as if my statement is being doubted. You are aware that this game currently has multiple unresolved bugs and issues, and this situation is consistent with those problems.
I am simply asking for my issue to be taken seriously and reviewed from the backend logs, as this should be possible on your side. I am looking for a fair resolution to this problem.
Your console records up to 24 hours so you could just check the playback from that and cut a video out of it with your phone?
But then of course, you can’t.. because it didn’t happen.
Console recording does not automatically save 24 hours of gameplay. Recording duration depends on console type and user settings, and it is not always enabled. It is not reasonable to expect players to have video recordings for every pack they open.
