hey EA_QueenBee & EA_Pythia
Thank you for your responses, but I still feel that my situation has not been properly understood.
I did not engage in any cheating or coin distribution. My account has never shown any unusually high coin balances or abnormal activity. I was simply using the Transfer Market as part of normal gameplay.
I would really like to explain my situation in detail to someone who can properly review it. Is there any direct contact method such as an email address or a live support agent where I can speak with a real representative and receive a faster, more personalized response?
I have invested a significant amount of money into the game through FC Points purchases, and it is very concerning for me that all of this could be lost without a proper explanation.
The EA Help support system has not been helpful for me, as responses are very slow and appear to be automated.
I kindly ask for your help — there must be a way to resolve this situation. I would really appreciate any guidance, as I am afraid that my time, effort, and money will be lost for nothing.
Thank you.
Community ManagerWhen filling out an appeal, it gets reviewed by an employee, which is why it can take some time for responses. All information given gets taken into consideration at that point, but if the decision is that the ban is justified, then there's nothing else that can be done.
This situation feels very unfair, and I am disappointed that no real help is being provided.
My EA SPORTS FC account has been restricted from using the Transfer Market, and I do not clearly understand what I did wrong. I was simply using the market as part of normal gameplay.
I would like to clearly state that this was a one-time trading attempt. It was not repeated, and there has been no similar activity before or after this on my account. My account has never shown any abnormal coin accumulation or unusual behavior.
If this is considered a rule violation, why am I receiving the most severe penalty? I could have been warned or given a temporary restriction instead. Is a full Transfer Market ban the only possible action?
I have invested money in FC Points, paid for the game, and spent a lot of time playing. Now I am unable to fully benefit from a service I paid for, which feels unfair.
I also find it concerning that there is no direct support or clear explanation. Is there any way to escalate this to someone who can review it more carefully?
Otherwise, what options do I have? Should I seek help through consumer protection authorities in my country?
I am simply asking for fairness and a clear explanation.
Thank you.
