Forum Discussion

amaruks's avatar
amaruks
Newcomer
1 month ago

Banned Twice After Only Buying Official FC Points – I Just Want a Fair Review

Hello everyone,

 

I would like to share my experience in the hope of hearing from others

who may have experienced something similar.

 

From September 2025 until June 2026, I played EA SPORTS FC on PS5.

During that time, I purchased approximately 9.6 million FC Points

through the official PlayStation Store. I built my Ultimate Team by

opening packs and using the in-game Transfer Market.

 

In June 2026, my account was banned. After submitting a Terms of Service

appeal, the account ban was lifted, but my Transfer Market remained

permanently restricted.

 

Since I could no longer use the Transfer Market, a major part of

Ultimate Team was taken away from me. For me, opening packs, improving

my squad, and buying and selling players through the Transfer Market are

the core features that make the game enjoyable. Because of that

restriction, I decided to leave PS5 behind and start over completely on

PC (EA App) with a brand-new Ultimate Team.

 

After moving to PC, I purchased approximately $7,000 USD worth of

official FC Points through the EA App and played normally for about one

month.

 

Then my PC account was permanently banned for alleged coin distribution.

 

To the best of my knowledge, I have never purchased coins, sold coins,

used third-party coin services, transferred coins for real money, or

used bots or automation of any kind. Everything I did was within the

game itself: purchasing official FC Points, opening packs, and trading

players through EA’s Transfer Market.

 

I have already submitted a Terms of Service appeal and I am currently

waiting for EA’s response.

 

I understand and fully support EA taking action against players who buy

or sell coins or break the rules. Those actions are important for

protecting the game’s integrity. However, I genuinely believe my case

deserves a careful manual review if this decision was made in error.

 

If a specific Transfer Market transaction or activity caused my account

to be flagged, I sincerely hope EA can review it carefully. At this

moment, I honestly do not know what I could have done to trigger such a

severe penalty.

 

As someone who has invested a significant amount of time and money into

EA SPORTS FC through official purchases only, this situation has been

incredibly disappointing and difficult to understand.

 

I am not asking for special treatment, and I am not asking anyone to

remove my ban simply because I spent money. I am only asking for a fair

review based on the evidence and, if possible, an explanation of what

caused this sanction.

 

Has anyone else experienced a permanent ban despite only purchasing

official FC Points and using the in-game Transfer Market? If your appeal

was successful, I would truly appreciate hearing about your experience.

 

Thank you for taking the time to read my post.

 

champions
friendlies
packs
rivals
squad battles

2 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey amaruks​,

    It sounds like you've already gone through these steps to submit an appeal, thanks for getting that process started. 

    Please note these reviews are all performed by members of our Terms of Service team, though they may use templates in some responses to ensure the information provided is consistent with those in a similar situation.

    You can keep an eye on your case history here and they'll be back in touch once their investigation is complete, thanks!

  • Nabilel17's avatar
    Nabilel17
    New Rookie
    1 month ago

    I have been a customer for almost 17 years (since 2010). I was banned last week from all EA games for buying coins when i did no such thing. I provided evidence of no wrong doing and the ban has not been lifted. I submitted an appeal and i keep getting an automated message from a bot telling me the ban will not be lifted when it is obvious no additional review was done. 

    In this appeal I formally requested a manual review of the action taken on my account.


    I believe this punishment may have been issued in error, as I have not used any third-party tools, coin buying services, bots, or exploits. My gameplay and transfer market activity were consistent with normal in-game mechanics.

    Additionally, I submitted a Data Subject Access Request (DSAR) under applicable data protection regulations.

    I asked to provide: 
    • The specific reason for this action
    • The market transaction logs or data points that were used to justify the punishment
    • Confirmation that my case has been reviewed by a human member of the TOS Team, not an automated system

    I received nothing of the such and got another automated message back. If this isnt resolved, i can safely say you have lost a customer of 17 years and I will never recommend another EA game again in my life. 

    I would also like to call out Shanks from the customer experience team. Who responded to my appeal but obviously did not read single word. He responded to my appeal telling to to submit an appeal and provided the link to do so. Mind you, this was his response to my active appeal which i already submitted. 

    Again, awful customer service like I have never seen in my life.

Recent Discussions