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vegasrollers's avatar
vegasrollers
Seasoned Newcomer
2 days ago

Can someone help communicate false ban

If anyone has contacts at EA would appreciate sending them this - given up the appeal process.

I’ve bought over 20 FIFA games, from Nintendo 64 to FC 26. I even bought FIFA 05 on PSP to play while my son was being born. I work in sales and believe customers only tell you there’s a problem if they care.

You have a problem.

You banned me for coin distribution. You may believe I did it, but I KNOW I didn’t. I never bought or received coins. I made coins by trading within EA’s rules using years of experience.

I’ve appealed five times. The worst part isn’t the ban—it’s being repeatedly told I’m lying. Did anyone consider I’d played for 20+ years without a single issue?

I was excited for FC 27, but I won’t be back, nor will I buy EA games for my kids. I’m one customer who took the time to tell you. I wonder how many others simply walk away.

 

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2 Replies

  • vegasrollers's avatar
    vegasrollers
    Seasoned Newcomer
    20 hours ago

    I get some people do the wrong thing - but this approach is guilty until proven innocent - the complete opposite to what it should be.  I would have to have bought easy over 50 EA titles over the years for my self - now I have to buy my kids games.  I can honestly say this treatment will stop me buying more!!  I don’t want favours for my loyalty - I just don’t want to be accused of something I didn’t do then basically told I am lying by refusing appeals .  They do not value their customers that is for sure

  • kongalrex's avatar
    kongalrex
    New Traveler
    21 hours ago

    vegasrollers​ "The worst part isn’t the ban—it’s being repeatedly told I’m lying" sums up most of my thoughts about EA the last few weeks.

    This consumer hostile approach should be changed. The TOS team emails tell you you're lying, the chat support people tell you they cannot help you, and the community managers both tell you you're lying and that they cannot help you.

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