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Bananapyt10's avatar
Bananapyt10
Seasoned Rookie
24 days ago

Case status: “overturn” but warning is still there??

Hi EA I Got a Coin Balance warning for legit trading. I appealed and the case now shows “overturn” with green text. The problem is that I still can’t access the transfer market. Because of the case ...
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sbc
season pass
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    23 days ago

    Hello. If that ban was overturned today, give it at least 24 hours before it's lifted in game.

    • Bananapyt10's avatar
      Bananapyt10
      Seasoned Rookie
      23 days ago

      HiEA_Aljo​, I'm happy to hear from you. This Will be 3 days ago tonight. The thing is that I got a standard email confirming the ban. But the case status is now “overturn” which means I can't reappeal. I have contacted EA Help several times, but they can't help me. They tell me to submit an appeal and choose “email us” which is not showing up for me.

      This is the second time I get the ban-hammer by the AI bot. I am really dissapointed that this happened again. Please, do something.

      • EA_LunardustCat's avatar
        EA_LunardustCat
        Icon for Community Manager rankCommunity Manager
        23 days ago

        Thanks for providing the case number. I’ve passed it along to the team for further review.

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