Update on this - I have a gold cunha I want to start EVOing again as EA have told me I will not be getting my old card back but now low and behold I can’t even EVO that standard gold card version as I have apparently already EVOd version of him.
highly annoying as again It’s not like I’m purposefully trying to cheat the system I generally had my card stolen through a bug in the system and now i have accepted I can’t get that card back and tired to start with a new evo I can’t even use it! Ive been back to EA support but again been met with ‘there is nothing we can do’ which again has disappointed me massively