Evo card disappeared
On Saturday 11th I was playing fifa as normal and had to complete an SBC for an objective. I picked a low level 80+ x5 updated pack which required an 82 rated squad. I don’t have that many high rated cards hence why I choose a low level SBC to submit. When choosing my players an 83 rated gold cunha popped up. Now I have an 85 rather evo cunha card which has a blue background and DNA symbol on the card design so can’t be mistaken as the normal gold rated card even if he was evo with just the DNA symbol (I could have missed that) but the fact he was 85 rated with a blue background I wouldn’t mistake the two. So came time to submit the evo, the message didn’t pop up to display that he was in any squad so again didn’t think anything of it! I then came to play a game as I was saving the packs to open later and up popped an error and an 83 rated concept player was in place of my 85 rated cunha! I was very very shocked an in utter disbelief and that card has over 100 games and goals for my club, I’ve had him since day one and I’m also a Man Utd fan so I immediately panicked thinking maybe a bug or something but nope he was gone from my club! I contacted the EA support team who told me and admitted that the team could see the error but yet couldn’t do anything to help me. I was naturally disappointed and upset as I just wanted him back. Didn’t even want to take the **bleep** and ask for compensation but just the evo card back as I’ve had him since game week one evo and it’s not like he’s an mbappe or a massively expensive card it’s just the games and evo I’ve lost which has upset me and the fact the support team can’t help actually make me feel very sad and angry. I would get it if it was a massive SBC and I had made a error by submitted a huge player but I didn’t it was a bug that showed a normal card instead of the Evo and there was no way of knowing any different! I hope to get some support here as this was where the chat team pointed me. Thanks for reading