Icon problem still a thing

Still not gotten my icon and this below is me trying to get help and them not acctualy reading anything and just sending pre made answers. **bleep**ing sad

Alexander (2025-09-20 23:27:22): Or when you guys said pre made answers 
Alexander (2025-09-20 23:27:36): like i have been here for 3 days and trusted u guys the whole way 
Alexander (2025-09-20 23:27:49): and unlike other people not attacked your company 
Sahil (2025-09-20 23:28:33): Please wait for team response and if there will be any update so it will get updated on forums. As this issue is in under investigation of dedicated team so we are not able to help you right now with a solution and believe if there is any way to help you so I would have already done it for you. 
Alexander (2025-09-20 23:29:14): So why cant i get connected to someone who works whit the in game stuff (like i have been in the past) 
Sahil (2025-09-20 23:29:49): I hope you can understand my limitations because of under investigation status we are not able to help you right now. 
Sahil (2025-09-20 23:30:01): I apologize for this experience. Trust me, if this could be resolved on my end, I would have done so at the beginning of this conversation. 
Alexander (2025-09-20 23:30:23): Can u at least answer my question instead of sending pre made answers 
Sahil (2025-09-20 23:31:15): We’ve done everything we could in this case. Would there be anything else apart from this concern I can help you with, if not we may need to end this chat session?