Forum Discussion

k7skb2y00y1y's avatar
k7skb2y00y1y
Traveler
2 days ago

Internet issue

This is like the five time that happends to me that irme playing a match And then I get a "lost connection" notification, even though my connection is perfectly fine—I can still listen to music over the same Wi-Fi, and the phone works fine on it too..but for that thing i loss the matches and i loss the rewards....I want that reward for the time i loss or at least the chance to replay the match

3 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    20 hours ago

    k7skb2y00y1y​,

    Gotcha, so it sounds like a general connection issue if it's happening mid-match. I know that you say that you can use your Wi-Fi for music and the like, but gaming has its own specific needs and can sometimes have issues even if everything else works ok. We have an article with some connection troubleshooting steps that you can try to hopefully prevent this from happening in the future. 🙂

  • k7skb2y00y1y's avatar
    k7skb2y00y1y
    Traveler
    1 day ago

    Hi QueenBee,

    What happens to me is that i'm in the middle of the game and it kicks me out directly to the game's menu out of Ultimate team 

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey k7skb2y00y1y​,

    Just to check, are you getting kicked out at the end of your matches or at a random time during them? And when you get kicked, do you get brought back to the game's main menu?