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ManshuShawar's avatar
ManshuShawar
New Novice
1 month ago

Jan 16th Mass False Ban Victim – Unfair Permanent Restriction

Hey EA Support Team and fellow FC players,

I’m one of the many players caught in the **mass false bans on January 16th at 9:40 AM**, and I’m absolutely devastated. My account [edit: email address removed] was hit with a permanent ban and a generic "cheating" accusation—even though I’ve done nothing wrong.

To add context, I’m an **EA Play Pro member** who’s invested both time and money into supporting EA’s ecosystem. I purchased EA Sports FC on **December 28th**, and since then, I’ve logged **242.2 hours** of straight, legitimate gameplay: grinding Division Rivals, clearing Squad Battle objectives, and playing casual matches with friends. I only use my **Xbox Elite Controller Series 2**—no hacks, mods, exploits, or modified hardware of any kind.

As a paying EA Play Pro member, this ban feels like a slap in the face. I’ve poured hundreds of hours into this game and trusted EA’s anti-cheat system, only to be caught in a widespread glitch that’s ruined my experience. The "cheating" claim in the ban notice is completely false, and the 242.2 hours of consistent, normal gameplay on my account proves it.

We all know the anti-cheat system failed catastrophically that day. I’m begging EA to take a second look at my case, dig into my activity logs, and reverse this unfair ban. If you were also hit by the Jan 16 ban wave, drop a comment below—let’s make sure EA hears our voices and fixes this mess.

Cheers，

ManshuShawar

challengers
tournament

4 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi there. I'm sorry to say, we cannot help with bans over the EA Forums. You'll need to submit another dispute. That can be done by following the instructions in this article. Thanks!

  • BlinAplus's avatar
    BlinAplus
    Seasoned Novice
    1 month ago

    I am also one of the victims of this incident. We have already submitted our appeals, but your response has been extremely slow. It has been a full week with no meaningful progress or resolution provided.The TOTY event is almost over, and missing this event represents a significant loss for us. This delay is seriously impacting our gaming experience and is unacceptable.

  • zq083301's avatar
    zq083301
    Seasoned Newcomer
    1 month ago

    Same, I am also a victims of this incident. I don't understand why I was suddenly banned as I never used any cheating things in the game. As a loyal player, missing the TOTY event is a disaster for me. There are lots of victims like me already submitted our appeals but no any response. If you only deal with our issues after TOTY event, the delay is seriously impacting our gaming experience and is disapointed.

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