Packs disappeared from Store in Season 5

I selected the packs instead of Owen after completing level 30 in season 5 and the higher rating packs in level 29 and they were in the store. They disappeared after a glitch because I did not claim them and there was nothing in the store when I went back.

Ian saying there was a glitch because right before that all my evolutions disappeared but they came back. The packs did not however.

who do I contact to get the packs put back in the store.

thanks