TOTY Edition missing content

same here but when it was downloading, I had an option to redeem it so I redeemed it when it was downloading and when I joined the game, I didn’t have any of my stuff

I purchased EA SPORTS FC 26 TOTY Edition PS4&PS5. Instead it downloaded the standard version with non of the TOTY Edition rewards, packs, or picks!

Can't you take care of your community? look at this long thread with several people experiencing the same issue !
That's unacceptable ! Wasted my time contactin support 4 times already and nothing happens just saying the same nonsens each time.
Stop stilling from people guys !!!!!

I bought fc26 toty edition and when I got into ultimate team I didn’t have the rewards 

I have the exact same issue while I bought it on XBox. Replied to the automated message after the 24 hours on Saturday and still waiting for an answer. Did anyone who didn't buy it on Steam got it resolved?

It's also great that this post is 17 days old and there has been no answer from EA.

I purchased the toty edition from epic games, and still didnt receive any rewards, is there any solutions?

You need to go into steam go into ea fc push redeem ultimate team content or something then "Claim TOTY Edition Content"

I'm also experiencing the same problems. Bought the game through PS store for PS5. Does anybody have a solution or find a way to contact EA support?

I finally found a solution for the problem in case the issue occurred when you bought the game on Steam. You have to redeem the content first. Either there is a button to redeem it next to the Play button in the Steam library, or you can use this link: https://store.steampowered.com/account/claimentitlements
With this it worked for me.
Still disappointing that that is not mentioned anywhere (at least I could not find it), and the support just said I am not eligible instead of mentioning that.
Hope that helps you too if you have this issue!

Ea said we not eligible no more for rewards try to get a refund on the game