Hi, I’ve been unable to access Ultimate Team on my PS5 for the past 24 hours. The message I get immediately is: “Connection to Ultimate Team is not possible at the moment.” All other game modes on PS5 work fine. I can log in to my EA account on PC and the Companion app without any issues. I’ve already tried: Restarting the PS5 completely Resetting my network / changing DNS (8.8.8.8 / 8.8.4.4) Disconnecting and reconnecting my EA account It seems like a server issue or session bug, but I wanted to report it in case there’s something else I should try. Can anyone help me resolve this? Thanks in advance! ps : I had a some deconnexion AT the end of 4/5 games without reasons few days before my issue Thanks in advance! Edit: Modified the title a bit to better describe the issue. -CM

Hi there. Please try using the web/companion app to delete your squads. Not the players, just the squads. Then, create a new squad, but leave it empty. Once that is done, try loading into UT. Let me know if that helps or not. Thanks!

Forum Discussion

MikeBrandt

Rising Newcomer

3 hours ago

Solved

Unable to connect to Ultimate Team

Hi,

I’ve been unable to access Ultimate Team on my PS5 for the past 24 hours. The message I get immediately is:

“Connection to Ultimate Team is not possible at the moment.”

All other game modes on PS5 work fine.
I can log in to my EA account on PC and the Companion app without any issues.
I’ve already tried:

Restarting the PS5 completely
Resetting my network / changing DNS (8.8.8.8 / 8.8.4.4)
Disconnecting and reconnecting my EA account

It seems like a server issue or session bug, but I wanted to report it in case there’s something else I should try.

Can anyone help me resolve this?

Thanks in advance!

ps : I had a some deconnexion AT the end of 4/5 games without reasons few days before my issue

Thanks in advance!

Edit: Modified the title a bit to better describe the issue. -CM

discussion

EA_Aljo
2 hours ago
Hi there. Please try using the web/companion app to delete your squads. Not the players, just the squads. Then, create a new squad, but leave it empty. Once that is done, try loading into UT. Let me know if that helps or not. Thanks!

3 Replies

EA_Aljo
Community Manager
2 hours ago
Hi there. Please try using the web/companion app to delete your squads. Not the players, just the squads. Then, create a new squad, but leave it empty. Once that is done, try loading into UT. Let me know if that helps or not. Thanks!
MikeBrandt
Rising Newcomer
2 hours ago
Wahou ! It’s works ! I dont understand the link but you right! Thanks bro
EA_Aljo
Community Manager
1 hour ago
Great! Glad that took care of it. Reach out again if you have any other issues. Good luck on the pitch!