Community ManagerHey OkoIna05,
Just to check, what's the status of your case if you check under My Cases? (Just be careful not to continue it, as that will pull it out of the queue.)
Unfortunately there isn't a way to "fast track" your way through the appeals process. Depending on a number of factors such as volume, it can take a few days before our terms of service team can investigate your appeal.
Moreover, your EA Advisors and the account ban investigation team are completely separate departments. Players who need an unban have no way to contact the specialized team directly, creating a severe information asymmetry. Otherwise, imagine being falsely banned without compensation, watching your account lose so many rewards every day—do you think that's a good experience for any player? I respect and understand your User Agreement, but this unequal communication method and inefficient handling are truly disappointing.
i’ve had the exact same issue. i’m still banned but i received a email 3 days ago stating “i can continue to play ea fc 26 like normal” but whenever i try to log on either on phone or on my ps5 it says my account is still disabled. have they unban you yet or are you still waiting?
I'm still waiting for my account to be unlocked. The TOS team is on their Christmas holiday, while I'm missing out on the huge Winter Wildcards promo... This is absolutely ridiculous.
lmk when they unlock your account so i can have some type of time frame for when it should happen to me. they are so poor when it comes to helping out. i contacted ea live chat just now and even the agent didnt know what was going on or how to fix it and when i said to him that could he try contact the tos team and see what’s happening he goes that would be hard and it would be easier for him not to and then proceeded to end the chat on me when i asked is he serious. it’s honestly a joke how they deal with things and provide zero to no help
