Community ManagerHey OkoIna05,
Just to check, what's the status of your case if you check under My Cases? (Just be careful not to continue it, as that will pull it out of the queue.)
Unfortunately there isn't a way to "fast track" your way through the appeals process. Depending on a number of factors such as volume, it can take a few days before our terms of service team can investigate your appeal.
Moreover, your EA Advisors and the account ban investigation team are completely separate departments. Players who need an unban have no way to contact the specialized team directly, creating a severe information asymmetry. Otherwise, imagine being falsely banned without compensation, watching your account lose so many rewards every day—do you think that's a good experience for any player? I respect and understand your User Agreement, but this unequal communication method and inefficient handling are truly disappointing.
