Disconect and player position in tactics

hello ea

I am writing to report two major bugs that occurred during my FUT Champions Weekend League, both of which cost me matches.

1. Disconnect before the match started:

I was disconnected from the EA servers right before a match even began. According to my connection report and my internet status, my connection was completely stable and perfect. The issue was clearly on the EA server side, but I was still handed an unfair loss for that game.

2. Custom Tactics / In-game Positions Bug:

In another match, I adjusted my custom tactics before the game. However, once the match started, my players were completely out of position and not where I set them in my tactics. Because of this layout glitch, I immediately conceded two goals at the very beginning and lost the game.

I would appreciate it if you could look into this and compensate me for these lost matches, as these issues were completely out of my control.

Best regards AndyWatcher