FC 27 – Middle East Clubs Matchmaking Unavailable

Dear EA SPORTS FC Technical Support Team,

I am reporting a serious issue affecting Clubs mode for players in the Middle East region in EA SPORTS FC 27.

The Middle East Clubs matchmaking is currently not working at all. When players select the Middle East server/region and attempt to search for a Clubs match, matchmaking simply does not function. It does not search for an extended period of time, and it does not eventually place players into a match. It simply fails to find a match entirely.

This appears to be specifically affecting the Middle East region and Clubs mode.

What players are experiencing

• Clubs matchmaking on the Middle East server does not work.
• Players are unable to find Clubs matches while using the Middle East server.
• The issue is not that matchmaking takes too long.
• The issue is not that the game automatically transfers players to another server after waiting.
• Matchmaking simply does not work on the Middle East server.
• In order to actually play Clubs, players are manually changing their server/region to another available server.
• Once they do this, matchmaking works, but they are forced to play on a server located outside the Middle East.
• This results in players experiencing 100+ ms ping, causing significant input delay and an extremely poor gameplay experience.

Important distinction

I would like to emphasize that the problem is not simply high ping or players being automatically connected to distant servers.

The primary issue is that Middle East Clubs matchmaking is completely unavailable/non-functional.

Players are only able to play Clubs by manually selecting another server region themselves. This is why many Middle East players are currently playing with 100+ ping — they are effectively having to bypass the broken Middle East matchmaking by selecting a different region.

Players should not have to manually switch to a distant server simply to make Clubs matchmaking work.

Request for investigation

Please investigate the following:

1. The availability and functionality of the Middle East Clubs matchmaking service.
2. Whether there is a server-side issue specifically affecting Clubs matchmaking in the Middle East.
3. Whether the Middle East Clubs matchmaking service is currently offline, malfunctioning, or failing to establish matches.
4. Whether there is an issue with the matchmaking configuration or server assignment for the Middle East region.
5. Whether this is a known issue affecting multiple Middle East players.
6. When normal Middle East Clubs matchmaking is expected to be restored.

This issue is particularly frustrating because players can successfully play Clubs after manually switching to another region, demonstrating that the game and players’ internet connections are capable of connecting to Clubs matches. However, doing so forces players onto distant servers and results in 100+ ms latency.

We therefore ask that this be investigated as a Middle East Clubs matchmaking/server issue, rather than being treated as an individual player’s internet connection problem.

Please escalate this report to the appropriate EA SPORTS FC server, matchmaking, and networking team and investigate the availability of Clubs matchmaking in the Middle East.

Thank you for your assistance. We hope the Middle East Clubs matchmaking service can be restored as soon as possible.

Game: EA SPORTS FC 27
Mode: Clubs
Affected Region: Middle East
Primary Issue: Clubs matchmaking does not work on the Middle East server