Subject: FC 27 Online Seasons – Wins Not Counting When Opponents Disconnect
Hello EA Support,
I’m experiencing a recurring issue in FC 27 Online Seasons.
Whenever I’m winning and my opponent disconnects, the match appears as a green win in my match history, but I receive no points, and my remaining matches do not decrease.
This has happened approximately 4–5 times over the past week.
In my latest match, I was winning 7–2 against PSG around the 80th minute when my opponent disconnected. The result appears as a win in my history, but my season record and points remain unchanged.
I’ve already restarted the game and re-entered Online Seasons, but the issue persists.
I’ve attached two photos I took of my TV screen with my phone. One shows the 7–2 victory recorded in my match history, while the other shows that my season points and remaining matches have not been updated.
Could you please investigate these matches, correct my season record, and restore the missing wins and points if possible?
Thank you for your assistance.