I play FC 27 Ultimate Team on PS5. I keep getting disconnected from Rivals matches, often after the first half. It also disconnects while I’m browsing Objectives. The game says the network connection was lost and returns me to the menu. I cleared the PS5 cache, but the issue continues. Please help.
[CM edit: title]
Hi, thanks for your reply.
PSN ID: hythm__919
Platform: PS5, PS5 version of FC 27
Connection: Wi-Fi
ISP: STC
Country: Saudi Arabia
Time zone: UTC+3
The disconnections happen every day, whenever I play. I don’t have the exact time of the most recent disconnect.
The PS5 version kicks me out of Ultimate Team after about 10 minutes, whether I’m playing Rivals or browsing Objectives. The PS4 version works normally on the same console and connection.
I cleared the cache, reinstalled the PS5 version, and confirmed that the game and system software are up to date. The issue continues.
The error says the network connection was lost and online features are unavailable. Please investigate why this happens only on the PS5 version.
Community ManagerHi there,
I’m sorry to hear that you’re experiencing repeated disconnection on PS5.
Please start by working through the steps in our Troubleshoot EA SPORTS FC™ connection issues guide to see whether they help stabilize your connection.
If the disconnects continue, could you also provide the following details?
Thanks!
