Sky broadband issues

Can we get some reply to this by a Dev.. either needs fixing promptly or refunding 

Yeah, I'm having this issue and have been since January ish, EA don't seem like they care to fix it. No fixes, just restarting your game until it happens again.

This is a joke. 2 menu clicks and then game freezes. Thought it was just me but clearly EA servers don’t like sky broadband although every other game does. Fix this please it is past a joke 

EA_Darko​ you responded to a post regarding this in April 2026. Any progress it’s impossibly to a play the game. A game I just spent £100+ on!

Was fine until last night and over the course of today its just completely unplayable. I sincerely mean that aswell, I cant do anything.

What are the chances of a refund as EA seem to be burying their heads in the sand with this. 

EA_Darko you guys really need to investigate this and give the community an update. Burying your heads in the sand when this issue has been reported since the start of 2026 and now overlapping into a sec9nd game title. 

There is no issues with any other game and Sky Broadband - just FC. 

Are we supposed to just sit here and not play a game we've spent £100, or in some cases more on? It's an absolute disgrace that nobody is looking into this. 

I'll also say, in before the usual "troubleshooting" spiel. I for one, and I dare say most of the guys on here have tried all of that. 

I suggest you or another member of the team here chase this up and keep us in the loop or i can see a lot of refund requests heading EA's way.

Hey everyone!

I totally understand that this is quite disrupting. We’ve flagged this with our team again. However, as the issue appears to be specific to Sky Broadband rather than affecting players across different ISPs or countries, there’s unfortunately limited action we can take from our side at the moment.

I would recommend reaching out to Sky Broadband directly as well, so they can investigate what could be causing the connection issues on their network.

There might be other community solutions and workarounds in this thread like the one shared by harry712124​ that could be worth a try:

FOUND A FIX ITS AN ISSUE WITH THE SKY MAX HUB 

On a phone/PC connected to his Sky network, go to 192.168.0.1.

Log in — the username is normally admin, with the hub password on the router label. �

Sky Community

Go to Advanced → Device Discovery.

Find UPnP and set it to Enabled.

Save the setting. The hub may briefly disconnect/restart.

THIS FIXED IT FOR ME 

Absolute joke that this issue is still in the game, spent £130 to be kicked off the servers every 2 minutes literally can’t even navigate the menus because of it.EA_Edu​ EA_Hux​ is anyone from EA actually going to acknowledge the issue and provide a fix? Anyone else having this issue contact PlayStation support and ask for a refund, I pre ordered so couldn’t request a refund through the PS app but if a game is faulty you are eligible for a refund so I’m in the process of doing this. Will update when I can 

People have been reaching out to sky all year as this was an issue for the entirety of tc26? I’ve reached out to them multiple times and been told it’s an issue on EA’s end? Which would make sense as my internet connection is perfect when playing any other game streaming any movie or doing literally anything else besides playing your game 

To anyone it concerns, 

if you go through the PlayStation support chat and get through to a live agent you can get a refund for the game, explain the issues to them and it classes as faulty. Just got my ultimate plus edition refunded into my account