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fxfda0c3sy97's avatar
fxfda0c3sy97
Seasoned Newcomer
1 day ago

Account suspended and no response to appeals

Hello EA,

 

My EA SPORTS FC Mobile account was suspended without any clear reason or evidence of any violation.

 

I have submitted multiple appeals and follow-up requests, but unfortunately, I have received no response or solution despite waiting for a long time.

 

My account contains significant progress and paid content, including a Star Pass that I purchased with my own money. I feel unfairly treated because I have lost access to my account and purchases without any explanation.

 

I respectfully request that EA manually review my account, explain the exact reason for the suspension, and restore my account if no valid violation is found. I also request fair compensation for the paid content and benefits I have lost access to.

 

I hope the EA team will take my case seriously and provide a proper response. All I am asking for is fairness, justice, and the restoration of my account.

 

#EASportsFCMobile #EAHelp #FCMobile #AccountBan

[CM edit - descriptive title]

android

3 Replies

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey fxfda0c3sy97​​, 

    Thanks for taking the time to explain the situation. I'm sorry to say, but we aren't able to support or escalate appeals here on the forums, as we don't have access to account information or the necessary records to investigate.

    If you feel that an action was placed on your account incorrectly, please continue to follow these steps and create an appeal so our Terms of Service team can take another look. They'll have the right tools and records to review this for you. 

    In the meantime, please keep an eye on your case history page for your appeal status, and the ToS team will reach out via email once that review is complete.

    That said, since you've mentioned creating a few appeals in the past, if you've received an appeal-declined message, it would mean the team has found evidence supporting the ban. However, as long as the team doesn't respond with a message stating they consider the decision final, you'll still have an opportunity to appeal. 

  • fxfda0c3sy97's avatar
    fxfda0c3sy97
    Seasoned Newcomer
    17 hours ago

    Thank you for your response and for your concern.

    I would like to clarify that I have contacted EA Support several times and submitted multiple appeals, but I have not received any response so far.

    I also checked my account's penalty history, and there are no penalties or violations listed. Therefore, I do not understand why my account was suspended.

    Could you please help me find out the reason for this suspension or guide me to another way to contact the appropriate support team directly?

    I would truly appreciate your help. Thank you.

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