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NOAHtheGOAT0809's avatar
1 day ago
Solved

An error in Fc Mobile Star Pass

OK so I just bought the star pass right now and it said that I spent $9.99 but it doesn’t show that I bought it in the game. and on my credit card it shows that I spent the $9.99.

  • Hey there! Is that cancellation for the first purchase or the second one? I suggest checking your order status directly on your app store account and giving it at least 24 hours for the transaction to process. I would also recommend restarting your game to see if the content unlocks on your account, and you can feel free to contact our in-game support team after that time if you still need help.

4 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    That is great to hear. Thank you for sharing the update!

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey there! Is that cancellation for the first purchase or the second one? I suggest checking your order status directly on your app store account and giving it at least 24 hours for the transaction to process. I would also recommend restarting your game to see if the content unlocks on your account, and you can feel free to contact our in-game support team after that time if you still need help.

  • OK and I just tried to buy it again and it gave me this error message:

     purchase canceled

    your transaction was canceled and you have not been charged

     

    so what do I do now?