Cannot receive rewards

@myopkit2 Are you sure you have opened and claimed each of those frozen nodes?

My end claim didn’t open until I have opened each of the three nodes on each section

@myopkit2 Then contact customer service and tell them that you have missing rewards - don’t mention the word bug, they will just send you here.

There are no other reports of the end claim not opening, so it might be an account issue, which only customer service can fix.

Have you tried clearing your device caches and logging back in?

@myopkit2 It would be good if you post a picture that can show all the rewards. One pic would be half with skill games visible and the other the rest.

@myopkit2 yep - as @Sanyosa has mentioned - from what you have provided we can't tell if each node of the frozen balls has been claimed.

Unfortunately too, the screen shot you show of the end claim is exactly how mine looks having claimed the reward (i claimed a Mascherano), so there is not much we can diagnose on the forums.

What i can tell you is that there is no indication that there is an issue with the claim, and there have not as far as i can tell been any other reports of the issue.

I know this might sound like a silly question, but you do know that you can only claim one of the end prizes? (i only ask because it has happened before)

@myopkit2 not passing the buck mate - we don't have access to your game data, so are just trying to work out what we can from what we know.

That first screen, the one that shows the daily tasks, does not lock until you have selected your reward.

Per what i mentioned earlier, the Arctic Soldier reward section does not show a tick once you have selected the prize - it is clearly a visual bug though, because i did receive the mascherano that i selected and there have been no other reports so far that i know of.

Everything that you have shown in your screen shots is consistent with what is showing in my game, including the reward screen for Arctic Soldier.

The one screen shot you have not shown is the gathering rewards screen from the "main" tab in the heroes event - can you please also drop a screen shot of that section so that we can confirm that it is not picking up that the reward has been received.

I can then send on to the team and they can investigate further.

Thanks