Connection issues

Dear EA Sports Support Team,

​I am writing to report a persistent technical issue that is preventing me from launching EA Sports FC Mobile. Every time I try to open the game, it gets stuck on a black loading screen with the game logo, and previously, it frequently shows a "low latency server not connected" error message. This is happening despite the fact that I am using a stable high-speed Wi-Fi network and a 5G-supported mobile device with strong internet connectivity. I have already tried basic troubleshooting steps like clearing cache and restarting my phone, but the issue persists, preventing me from accessing my account altogether. Please look into this server connection and loading bug as soon as possible and help me restore my access to the game.

​Thank you.