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grv5npekgmua's avatar
grv5npekgmua
Newcomer
3 days ago

Game freezing and crashing

So recently after the newest update, I have been very frustrated about the freezing and crashing. During matches, it freezed so many times like 1 freeze per 10 seconds and the game got super laggy th...
crashing
freezing
ios
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 days ago

Hey grv5npekgmua​. Sorry to hear you're running into this issue with game crashing on your device. 

here a few troubleshooting steps that may help in this situation. let us know how that goes:

  • Force close FC Mobile completely and relaunch it.
  • Clear the FC Mobile app cache (Android users).
  • Restart your device.
  • Try switching between Wi-Fi and mobile data to see if the issue persists on a different connection.
  • Make sure both your device OS and FC Mobile are fully updated.
  • If you're able to access the game, temporarily set the graphics quality to Medium or Low.
  • For more steps, check our Mobile Troubleshooting Guide 

     

If the issue continues, you may want to reinstall FC Mobile. Before doing so, please ensure your account is linked to EA, Facebook, Google, or Apple so your progress is backed up.

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