Forum Discussion

b9t6sazxwqxi

Seasoned Newcomer

1 month ago

Solved

I got ban for no reason

I didn't do anything wrong, but my FC Mobile account shows error Ox00102710.

It says "banned for hours," but 5 days have passed and nothing changed.

Please fix my account.

Thank you.

android

EA_Lanna
1 month ago
Hi b9t6sazxwqxi,

We can't through the EA forums, but it'd be good to have our Terms of Service team double-check that for you. You can reach them using the steps below:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna

4 Replies

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EA_Lanna
Community Manager
1 month ago
Hi b9t6sazxwqxi,

We can't through the EA forums, but it'd be good to have our Terms of Service team double-check that for you. You can reach them using the steps below:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna
b9t6sazxwqxi
Seasoned Newcomer
1 month ago
I submitted the appeal
b9t6sazxwqxi
Seasoned Newcomer
1 month ago
Can u try to email me in 3 days pls
EA_Lanna
Community Manager
1 month ago
Hey b9t6sazxwqxi,

Great, you've done the right thing to have your ban checked out. The appeal doesn't come through to us on the forums. It goes through to our Terms of Service team. They aim to get back within 10 days, where possibl,e from what they shared in this guide:

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna