Forum Discussion

1aqu9pypuhpe's avatar
1aqu9pypuhpe
Newcomer
2 days ago

iPhone X Possible Memory Leak

I can’t even stay in the main menu for about ~1 minute without crashing. However, when i DO manage to get in-game (eg. Challenge Mode, vs AI), it has a lower chance of crashing but, it will stutter. Badly. The IOS model is old, but I certainly do believe that it is capable of the game, just requiring “optimization.” As even lowering my graphics as low as possible, it still would crash. Then one more thing i know be of problem is, it would heat up the phone almost quickly, which could be another sign of the game pushing the IOS model to 100%. As a man, i do not possess the financial resources to acquire a new phone. But i certainly hope they would fix this, if not, well the least i can say is that it was great while it lasted. 2022-2026

crashing
ios

4 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Thanks for the additional details. The information is very helpful. 

  • 1aqu9pypuhpe's avatar
    1aqu9pypuhpe
    Newcomer
    2 days ago

    Device: iPhone X

    OS: iOS 16.7.16

     

    Game Modes Affected: Challenge Mode Matches, Event VS AI matches, Chronicles—practically every vs AI match. (Division Rivals are untested.)

     

    Not connected to the issue: Main Menu (even when idle), looking at squad, looking at the market, and looking into the Graphics settings menu.

     

    How Often it Occurs: Inconsistent, but always happens under a minute. Otherwise, it will stutter badly.

     

    Thermal/Heat: Yes, it does get unusually hot about 52 seconds into gameplay if I somehow manage to get into a match before a crash. I handle the heat by lowering the brightness and using the 'Reduce White Point' setting within the iPhone's Accessibility settings, which manages the temperature fine, but the game still stutters/crashes.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Thank you for reporting this issue and for the detailed information provided. I'll share your report with the team.

    If anyone else is experiencing similar issues, please reply with:

    • Device model
    • OS version
    • Game modes affected
    • How often the crashes occur
    •  Whether the device becomes unusually hot while playing

    Additional details can help us better investigate the issue.

Recent Discussions