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emzfl4oi5ewk's avatar
emzfl4oi5ewk
Rising Newcomer
26 days ago
Solved

kopyala

Hello,

 

I purchased the Star Pass in EA FC (FIFA) but even though the payment was completed,

the Star Pass did not unlock in my account.

 

The purchase shows as completed, but I cannot access the Star Pass rewards.

 

Platform: (Android / iOS / PlayStation / Xbox / PC – hangisiyse yaz)

Game mode: (Ultimate Team / Mobile vs.)

Purchase date: (tarihi yaz)

Order ID / Receipt: (varsa ekle)

 

Please help me restore the purchase or refund it.

 

Thank you.

2 Replies

  • Lütfen bana yardımcı olun ya paramı verin yada yıldız biletimi acı lutfen

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    23 days ago

    Hi there. Thanks for reaching out. For issues with delayed purchases, I’d recommend following the steps in this post: Missing or Failed Purchases. It explains what to do in similar situations. 

    Please remember to follow our rules and post in the correct language. 

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