Lost my player

Hello EA Support,

I want to clarify that the player was received as a Compensation reward.

I did NOT use the player in exchange, rank up, or training.

I played matches with the player after receiving him.

After a small update, the player disappeared automatically from my account.

This is not a user mistake. This appears to be a bug or sync issue.

Please check my account logs and restore my player.

10486022837711310080

I have already shared screenshots as proof.

Thank you.