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Parnabaverem's avatar
Parnabaverem
Rising Newcomer
1 day ago

Matchmaking Failed

Hello, I would like to report this, I have already deleted it, re-downloaded the game 3 times, checked the internet connection but nothing, it still doesn't work for 3 days.

Only division rivals doesn't work, I can play tournaments and do challenges, but none of the division rivals modes work.

 

2 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi there. Sorry to see you’re still running into these issues. Please try these steps listed below and see if that improves things for you. 

    • Fully close FC Mobile and restart your phone.
    • Clear the FC Mobile cache. On Android: Settings > Apps > FC Mobile > Storage & cache > Clear cache. On iPhone/iPad, try offloading the app and then reopening it.
    • Switch your connection and test again. If you’re on Wi-Fi, try mobile data. If you’re on mobile data, try Wi-Fi.
    • Turn Airplane Mode on for 10 seconds, then turn it off and reopen the game.
    • If you’re on Wi-Fi, forget the network and reconnect. If it still fails, try resetting your network settings.
    • Make sure FC Mobile and your device OS are fully up to date, and keep a few GB of free storage available.
  • I keep experiencing disconnecting in my division rivals even though my network is not laggy. I start a normal match and when it comes to the loading bar it loads too slow and when it does load and connect to the game I am met with Disconnected due to connection errors again my wifi id perfectly smooth. When you try to reconnect it never reconnects. This is a problem I have been experiencing which always brings my rank down because of these unexpected issues.

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