Forum Discussion

Rising Newcomer

2 days ago

Matchmaking Failed

Hello, I would like to report this, I have already deleted it, re-downloaded the game 3 times, checked the internet connection but nothing, it still doesn't work for 3 days. Only division rivals doe...

android

crashing

EA_Pulsar

Community Manager

1 day ago

Hi there. Sorry to see you’re still running into these issues. Please try these steps listed below and see if that improves things for you.

Fully close FC Mobile and restart your phone.
Clear the FC Mobile cache. On Android: Settings > Apps > FC Mobile > Storage & cache > Clear cache. On iPhone/iPad, try offloading the app and then reopening it.
Switch your connection and test again. If you’re on Wi-Fi, try mobile data. If you’re on mobile data, try Wi-Fi.
Turn Airplane Mode on for 10 seconds, then turn it off and reopen the game.
If you’re on Wi-Fi, forget the network and reconnect. If it still fails, try resetting your network settings.
Make sure FC Mobile and your device OS are fully up to date, and keep a few GB of free storage available.