Forum Discussion

10 hours ago

Missing Content: Star Pass Purchase Not Delivered

Hello, I purchased the Star Pass for $9.99 on March 26, 2026, through the App Store, but the content has not been credited to my account. My in-game Star Pass status still shows as "Purchase" (locked).

I have attached the official Apple receipt and screenshots of my in-game shop as proof. Please credit the Star Pass to my account.
My uid

User id removed for safety reasons.

ios

1 Reply

EA_Pulsar
Community Manager
6 hours ago
Thanks for reporting this issue. We cannot check your transaction details directly, but could you share some additional information that would help us look into this?

your region/country

your device model

your OS version

whether your device is set to English or another language

You can follow this info guide for additional steps:

Missing or Failed Purchases