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6xjgtykqgg6k's avatar
6xjgtykqgg6k
Newcomer
26 days ago
Solved

Missing purchase

I got a package from Google Play, but didn't give me my package in the game. And he made me suffer. I want my package to be updated with a better one. I demand that you be generous. I'm going to translate from Turkish, so there may be typos, sorry. That's the problem I paid and couldn't get a package.

 

CM: Edited to update thread title to include more context 

  • Hi there 6xjgtykqgg6k​. If you are having trouble with your purchased items, please make sure to restart your game first and check again. Follow this guide here for more steps: 

    Missing or Failed Purchases

    We can’t view or verify orders from the forum. If you need help confirming that transaction, please use the in-game Customer Service tab so the support team can review it.

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    23 days ago

    Hi there 6xjgtykqgg6k​. If you are having trouble with your purchased items, please make sure to restart your game first and check again. Follow this guide here for more steps: 

    Missing or Failed Purchases

    We can’t view or verify orders from the forum. If you need help confirming that transaction, please use the in-game Customer Service tab so the support team can review it.

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