Forum Discussion

Newcomer

20 days ago

Solved

My 7.5k Gems Vanished

I opened my game played the frosty challenge did all quests then reached somewhat like 8k Gems but when I went to store to open my 7.5k Limited Bundle Pro Pack the game froze for a second and my 7.5k Gems was also wasted and I didn't even get any player from 111-115 Pack. Please EA refund my gems.

android

freezing

EA_Lanna
20 days ago
Hi 0p0wwc1quurr and 98os270hmj8j,

I'm sorry, we can't help with those cases on the EA Forums. If you're missing content you've paid for, and you've waited 24 hours for the gems to come through, please get in touch with the EA Help Support team asap.

Here's what you need to do:

Grab valid proof of purchase (PoP) - check out the heading 'iTunes and App Store' for in-game purchases.

Follow these steps to open a support team for help with FC Mobile cases.

They'll do their best to help you with this from there.

- EA_Lanna

3 Replies

98os270hmj8j
Newcomer
21 days ago
I bought a player pack from store for 7500 gems and supricesly I got nothing all gems are gone.WHAT KIND OF BUG IS IT??
dzrtr
Hero
20 days ago
Raise a ticket with helpdesk via the in-game menu stating, missing content. I'd wait 24 hours first, though, sometimes the game does go out of sync.
EA_Lanna
Community Manager
20 days ago
Hi 0p0wwc1quurr and 98os270hmj8j,

I'm sorry, we can't help with those cases on the EA Forums. If you're missing content you've paid for, and you've waited 24 hours for the gems to come through, please get in touch with the EA Help Support team asap.

Here's what you need to do:

Grab valid proof of purchase (PoP) - check out the heading 'iTunes and App Store' for in-game purchases.

Follow these steps to open a support team for help with FC Mobile cases.

They'll do their best to help you with this from there.

- EA_Lanna