Forum Discussion

Rising Newcomer

3 days ago

Solved

My fc mobile account has been suspended

My fc mobile account got suspended for no reason. It's showing "Your account has been banned for hours." No specific time or days are mentioned. . I cannot log in to my account because of the suspens...

freezing

EA_Lanna
3 days ago
Hi 6725480084656087,

We can't look into bans through the EA forums, but if you send in a ban appeal using the steps below, our Terms of Service team can check this out for you:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna

EA_Lanna

Community Manager

3 days ago

Hi 6725480084656087,

We can't look into bans through the EA forums, but if you send in a ban appeal using the steps below, our Terms of Service team can check this out for you:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.