Forum Discussion

Rising Newcomer

1 month ago

Solved

Payment issue

Hi Ea i made a payment of 149 in game but while doing the payment my Google play currency/balance was deducted and your payment crashed out but i didn't receive the certain product of that 149rs also no transaction history and my currency was not there please look at this thank you.

android

EA_Lanna
1 month ago
Hi nfy1eachhdcy,

Sorry to hear that's happened. Could you grab some proof of purchase (PoP) for Google Play purchases, and connect with our support team? They'll do their best to help with the missing content from there.

- EA_Lanna

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EA_Lanna
Community Manager
1 month ago
Hi nfy1eachhdcy,

Sorry to hear that's happened. Could you grab some proof of purchase (PoP) for Google Play purchases, and connect with our support team? They'll do their best to help with the missing content from there.

- EA_Lanna
nfy1eachhdcy
Rising Newcomer
1 month ago
Hey there i still didn't get anything regarding my payment issue "ea" i hope you understand my issue i had done my payment but didn't receive any transaction history or the product of rs149 although my payment was crashed out and my 149rs debited from my google play account please try to get this
EA_Lanna
Community Manager
1 month ago
Hi nfy1eachhdcy,

It sounds like your payment didn't register with Google Play if you can't see a transaction in your Google Play Payment History. I'd recommend contacting Google Play support and asking them to check for the log that shows you were debited 149rs, as you noticed you were charged but you can't see a log of the charge in your payment history, which means the charge didn't register but you're still out 149.

Google - Contact support

They may ask you for Proof of Payment if they can't see the 149 being debited, so it may help speed things up to have that ready to go. Google Play shares this guide to walk you through what information they need to look into purchase issues in Google Play:

Google - Proof of Payment

The hope is that they will either a) refund the charge so you can try it again or, b) help the charge show in your payment history so you can gather the proof of purchase the EA support team needs to look into your missing content claim and help you from there.

- EA_Lanna