Forum Discussion

Seasoned Newcomer

27 days ago

Solved

Pls review my account the ban still active

Hello EA Support, I received a temporary ban that was supposed to last only a few hours, but it has now been three days and the ban is still active. Please review my account and help unlock it. Th...

android

EA_Lanna
26 days ago
Hi okj1piaa49jc,

We can't through the EA forums, but it'd be good to have our Terms of Service team double-check that for you. You can reach them using the steps below:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna

EA_Lanna

Community Manager

26 days ago

Hi okj1piaa49jc,

We can't through the EA forums, but it'd be good to have our Terms of Service team double-check that for you. You can reach them using the steps below:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.