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7tiayh6yoovf's avatar
7tiayh6yoovf
Newcomer
1 day ago

Purchase bug - Purchase failed

Yesterday I bought something from the shop, but I didn't get it.

 

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    8 hours ago

    Hi. Welcome to our forums.  Could you first try restarting the game and your device, then log back in and check if the purchase appears? If the issue persists, please follow the steps in this guide: 

    Missing or Failed Purchases

    If you still haven't received your purchase after that, please contact the in-game Customer Service team via Settings - Customer Service for further assistance.