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i8r9jtw4x2z0's avatar
i8r9jtw4x2z0
Newcomer
23 hours ago
Solved

Purchased not receive

I bought Garincha and I didn't receive Garincha but money gone.

 

1 Reply

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    17 hours ago

    Hey i8r9jtw4x2z0​,

    Sometimes it can take up to 24 hours for your purchases to be reflected in-game. If you don't have your player by then, I'd recommend reaching out to our live support team via the in-game help option. They'll be able to take a look into this for you.