Purchased Star Pass is still being processed after 2+ days
Hello EA,
I purchased the Star Pass in EA SPORTS FC Mobile through Google Play more than 2 days ago. The payment was successful and Google Play charged me, but I still have not received the Star Pass.
The Star Pass still shows the "Buy" button, and when I tap it, it says that the purchase is still being processed.
I already contacted Google Play and requested a refund, but they told me to contact the game developer regarding the missing content.
Please investigate my account and either:
Deliver the Star Pass that I purchased, or
Resolve the stuck purchase so I can receive my content.
Thank you.
Hi there,
Please try the troubleshooting steps provided in this guide:
If the purchase is still processing after completing the steps, contact the support team through the In-Game Support tab. They can review the transaction and your account details.
Thanks.
