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9bpdwkwj99im's avatar
9bpdwkwj99im
Newcomer
14 hours ago

Shop bug - Package Missing

I was buy packet the money was deducted from my account, but I haven't received the package. It has been 24 hours and I haven't received any assistance; is there anyone authorized who can help me?

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    Hey 9bpdwkwj99im​. Sorry to hear you're having trouble with your purchase. If your order hasn't been fully processed yet, please follow the troubleshooting steps in this guide on our forums:

    Missing or Failed Purchases

    If you've gone through the guide and the issue still isn't resolved, please contact our Support Team by submitting a ticket as explained in the article.