Subject: Match freeze during event

Question

I was playing an event challenge match (Capped Legends Chapter 4) on the final day in EA Sports FC Mobile.

The score was 4–4 during extra time (around the 105th minute) when the game suddenly froze and became completely unresponsive.

I waited for some time, but the match did not resume, and I had to restart the game. As a result, I lost my final attempt in the challenge.

This appears to be a technical issue rather than a user-side problem.

I request a review of this incident and any possible compensation or restoration of the attempt.

Device: Realme P1 5G

Connection: Mobile Data

Time of issue: Approximately 8:10AM

Thank you.

ea_pulsar · Answer

Hi there. Thanks for joining our forums. Sorry to hear your match froze during extra time, especially on your final attempt in the event.Unfortunately, we’re not able to review, change, or restore the result of completed matches, and we also can’t return lost attempts.
When a game becomes unresponsive like this, the only support we can offer is general troubleshooting to help improve the performance of both the app and your device. The following steps are worth trying:

Fully close the game and reopen it
Restart your device
Clear the app cache
Close background apps before launching the game
Check that your device has enough free storage and memory available
Try switching to a more stable connection if possible, as mobile data can sometimes be less consistent during matches

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Subject: Match freeze during event

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