Forum Discussion

Seasoned Newcomer

1 month ago

Solved

Temporary Account Suspended

My account got suspended without. Any reason yesterday. I was playing fairly and also have invested money in this game. Please help me recover my account.It is showing an error code 0x00102710 .It's ...

android

crashing

freezing

EA_Lanna
1 month ago
Hi Adarsh_xd,

We can't look into this through the EA Forum, but our Terms of Service team can take a look if you send in a ban appeal to them. Use these steps to appeal a ban:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna

EA_Lanna

Community Manager

1 month ago

Hi Adarsh_xd,

We can't look into this through the EA Forum, but our Terms of Service team can take a look if you send in a ban appeal to them. Use these steps to appeal a ban:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.